Customer experience is the new black.

The Adobe programs we use everyday had a handful of time-saving updates that we were really happy to see.

92% of online consumers trust recs from their social circles.

Listen, breakups are hard. If we were you, we’d avoid all that pain and put in the effort now.

91% of people check their email in the morning, meaning 91% of people are likely to at least see your company email.

Customers expect both empathy and customization. And marketers are doing some soul searching.