37 Customer Experience Statistics You Need to Know
Customer experience is the new black.
Are you struggling to figure out why your business isn’t taking off? Maybe you’re not sure if you’re going in the right direction?
The digital landscape can be a tough space to navigate, and that means you’re going to make mistakes.
They say making mistakes is the best way to learn, but it doesn’t have to keep happening.
So, let’s get into this so you can stop wasting time and start making more money.
One of the biggest mistakes you can make is thinking all about yourself, and not about your customers.
We’ve said it before and we’ll say it again (and again...):
To market well, you have to pay attention to your audience, especially in the world of customer personalization.
It’s bad practice to only focus on the money you can make off of them, not to mention just plain rude.
When you’re setting up your website, don’t forget to tell customers your USP, or unique selling proposition. This tells them what makes you different.
Did you know that posts with visuals produce 180% more engagement than posts without?
Great copy is crucial for any business, but most people won’t spend much time reading.
No website is complete without a clear call to action.
(Looking at you, “get started.”)
Some companies are clever but might find that users hover over the button for too long.
Let’s not contribute to the decision fatigue problem.
Have you ever used a service (like, actually given them your money one or more times) and never heard from them again?
Makes you feel a little underappreciated, right?
Don’t be that guy.
So many companies have piles of data sitting around but aren’t using them.
They have something valuable. Neglecting it could break the relationship.
Long story short, you can use Iterable to collect customer data and divide them into segments based on their interests. Everybody wins.
Almost everything is virtual these days.
By July 2020, people were spending an average of 2 hours and 24 minutes a day on 8 social media platforms.
Going off grid sounds like a mistake at this point, right?
Sometimes digital marketing feels more like marathon training. You have to get in shape and know what you’re doing.
Being behind the curve on trends won’t even get you to the finish line.
Everyone makes mistakes. The best way to deal with them is to stop and pinpoint what’s not working before you move forward.
Start by checking for these mistakes to make sure you’re giving the best value.
Meet the team and learn how we can help.